Privacy Policy
Introduction At Gingerbery Investments Limited, trading as Norma, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and manage your personal data when you interact with us, in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Data Collection We collect personal data through the following methods:
Booking Platforms: When you make a booking through our SevenRooms or OpenTable widgets, your information is collected to facilitate your reservation. Please review the respective privacy policies for these platforms: SevenRooms Privacy Policy and OpenTable Privacy Policy.
Web Forms: When you submit a form on our website (e.g., contact or enquiry forms), we collect the information provided to respond to your queries.
Wi-Fi Login: We collect Wi-Fi login data to manage and secure access to our Wi-Fi services. Personal data is only stored if you opt in to marketing communications.
Website Tracking: Our website uses cookies and Google Analytics to track user behaviour via IP addresses. This is done under legitimate interest to improve website functionality and user experience.
2. Legal Basis for Data Collection
User Consent: For marketing communications (email and SMS) and storing Wi-Fi login data, we will only use your data if you have explicitly opted in.
Legitimate Interest: For responding to enquiries, managing Wi-Fi access, and using website tracking to improve our services.
3. How We Use Your Data We use your data for the following purposes:
To process and manage bookings and enquiries.
To improve website performance and user experience through analytics.
To communicate with you about events and offers, provided you have opted in.
To manage secure access to our Wi-Fi services.
4. Data Sharing We may share your data with the following third-party platforms solely for the purposes outlined above:
SevenRooms: For reservation management.
OpenTable: For reservation management.
Me&U (formerly Sprout Send): For secure data storage and marketing communications.
We do not sell your personal data to third parties.
5. Data Storage and Security Your data is stored securely within the UK using the Me&U platform. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
6. Cookies and Tracking Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to collect data about your preferences and activity. You can manage your cookie preferences through your browser settings.
We use Google Analytics to analyse website traffic and improve functionality. Google Analytics collects data such as IP addresses and browsing behaviour.
7. Your Rights You have the following rights regarding your personal data:
Access: Request access to your personal data.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request deletion of your data where applicable.
Opt-Out: Withdraw your consent for marketing communications (email or SMS) at any time by unsubscribing through the links provided in our communications or contacting us.
To exercise your rights, please contact us using the details provided below.
8. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Marketing data is retained until you withdraw consent.
9. Policy Updates We review this Privacy Policy on a yearly basis to ensure compliance with applicable laws, including the Data Protection Act 2018 and the UK GDPR. The latest version will always be available on our website, and significant changes will be communicated to you directly where appropriate.
10. Contact Us Norma
8 Charlotte St., London W1T 2LS
Email: reservations@normalondon.com
For complaints, please email reservations@normalondon.com
Phone: 020 3995 6224
