FAQs

Frequently Asked Questions

Find answers to your questions about reservations, private dining, dietary requirements, bottomless brunch, and more at Norma London. Discover our policies and offerings at this authentic Sicilian-inspired Italian restaurant in the heart of London

General Information

What are Norma London’s opening hours?

Norma London is open from 12pm to 10.30pm Monday to Friday. We open from 11.30am on saturdays & sundays. We close at 5pm on Sundays, serving lunch and dinner daily. please note our kitchen closes between 3pm-5pm everyday.

Where is Norma London located?

Norma London is located at 8 Charlotte St in Fitzrovia, London. You can find us conveniently accessible via Tottenham Court Road station or Goodge Street.

How can I contact Norma London?

You can contact us by phone at 0203 995 6224 or via email at reservations@normalondon.com.

Reservations

How do I make a reservation?

Reservations can be made online via our website, click here for details or by calling the restaurant directly on 0203 995 6224. For larger bookings or any special requests, please drop us an email at reservations@normalondon.com

Do I need to provide a credit card to secure my booking?

For all reservations for 5 guests and above, we will need your credit card details and may charge £10.00 per person for no-shows or cancellations received within 24 hours of the seating time

What is the cancellation policy for reservations?

All cancellations must be made via email. For standard bookings, cancellations are required at least 24 hours in advance to avoid a charge of £10 per person for parties of 5 or more. For bookings involving our Group Dining Menu, Feasting Menu, or private dining room, cancellations must be made at least 72 hours in advance; otherwise, the full cost of the menu will apply.

Can I make changes to my reservation?

Yes, changes to your reservation can be made by contacting the restaurant directly via phone or email.

What if I need to cancel my reservation?

Cancellations must be received via email or through our online booking system. Cancelling less than 24 hours before your reservation may incur a charge.

For larger bookings of 5 people or more or private dining bookings, cancellations must be via email.

Is there a minimum spend for table reservations?

Yes, there is a minimum spend requirement for reservations during peak times. For the most accurate information, please contact the restaurant directly.

Private Dining

How can I book the private dining room at Norma London?

To book the private dining room, please fill in our enquiry form linked here, or contact our events team via phone or email. They will assist you with all the details including availability, the minimum spend, and menu options.

Do I need to provide a credit card to secure my booking?

Yes, a credit card is required to confirm your booking along with card authorisation. No charges will be made to the card unless the booking is cancelled less than 72 hours before the booking time.

What is the cancellation policy for reservations?

For private dining room bookings, cancellations must be made via email at least 72 hours before the reservation time to avoid charges. If a cancellation is made within 72 hours of the booking, a fee equivalent to the full menu cost will apply (£75 per person for the Group Dining Menu or £95 per person for the Feasting Menu).

Please note that cancellations cannot be accepted over the phone or through other platforms

Can I make changes to my reservation?

Yes, changes to your reservation can be made by contacting the restaurant directly via phone or email. Please note that amendments, such as changes to the number of guests, must be made at least 72 hours before the booking time. A reduction in guest numbers within the 72-hour cancellation window may incur a fee of £65 per absent guest or the menu cost, whichever is higher. For any changes, we recommend contacting us as soon as possible to ensure availability and to minimise potential charges.

What if I need to cancel my reservation?

Cancellations must be received via email to reservations@normalondon.com

Is there a minimum spend for table reservations?

Yes, there is a minimum spend requirement for reservations during peak times. For the most accurate information, please contact the restaurant directly.

Special Events & Celebrations

Can I celebrate a special occasion (birthday, anniversary) at Norma London?

Absolutely! We offer tailored packages for birthdays, anniversaries, and other special occasions. Please contact our team to discuss your requirements.

How can I arrange for a celebration (e.g., decorations, cakes)?

Our team is delighted to assist with special requests, including decorations, music, or arranging a celebration cake to make your occasion truly memorable. Simply let us know your requirements when booking your reservation. Please note that if you wish to bring your own celebration cake, a cakeage fee will apply.

Is there a fee for bringing my own celebration cake?

Yes, there is a £7.00 per person fee if you bring your own cake. This fee is waived if you also choose to order a dessert from our menu.

What are the options for group dining or private events?

We offer a range of group dining packages and private event options. Contact our events team for details at reservations@normalondon.com for available spaces, menus, and pricing.

Dietary Requirements & Allergies

Can you accommodate dietary requirements (e.g., vegan, gluten-free)?

Yes, we can accommodate most dietary requirements. Please let us know when making your reservation so we can ensure a suitable menu.

Should I notify you about allergies when making a reservation?

Yes, if you or any of your guests have allergies, please inform us when making your reservation so we can make appropriate arrangements.

Are there any specific dishes that are free from allergens?

Our menu is made with fresh ingredients, and we can offer dishes that are gluten-free or free from common allergens upon request. Please speak with your server for more details.

Bottomless Brunch

What are the hours for Norma London’s bottomless brunch?

Bottomless brunch is available on Saturdays & Sundays from 11.30am to 3pm

What does the bottomless brunch menu include?

The menu includes focaccia and olives, plus your choice of one antipasti and one primi per person, alongside 90 minutes of bottomless prosecco or Franciacorta.

Is there a time limit for the bottomless brunch?

Yes, the bottomless time begins from your booking start time. The time limit is 90 minuts. If you arrive late, you may risk having less time to enjoy the bottomless drinks.

Can I make a reservation for bottomless brunch?

Yes, bottomless brunch is available by pre-booking only. See linked here how to book. Reservations are essential to secure your spot.

Is the bottomless brunch offer available for takeaway?

No, the bottomless brunch menu is only available for in-restaurant dining and cannot be taken away.

What happens if I arrive late for my bottomless brunch booking?

The 90-minute bottomless period begins at your booking time. Arriving late may reduce the time available for bottomless drinks.

Do all guests at the table need to participate in the bottomless brunch?

Yes, all guests at the table must participate in the bottomless brunch offer. Unfortunately, we cannot provide a mix of bottomless and non-bottomless options at a single table.

What is available for non-drinkers or those who prefer not to partake in alcohol?

For non-drinkers, we offer a selection of non-alcoholic drinks as an alternative to the bottomless option. This includes mocktails, soft drinks, and alcohol-free beverages.

What happens if a guest becomes too intoxicated during bottomless brunch?

At Norma London, we are committed to providing a safe and enjoyable environment for all our guests. During bottomless brunch, our team reserves the right to refuse further alcohol service to any guest who becomes overly intoxicated or exhibits disruptive behaviour. In extreme cases, we may ask guests to leave the premises to ensure the comfort and safety of others.

Policies

What is the restaurant’s policy on bringing pets?

Unfortunately, we do not allow dogs or any pets inside the restaurant, with the exception of certified guide dogs. However, small, well-behaved dogs are welcome on our terrace.

Is smoking allowed at Norma London?

No, smoking is not permitted inside the restaurant or on our terrace

Do you charge a service fee or gratuity?

A discretionary service charge of 12.5% is added to all bills.

What is Norma London’s policy on lost property?

We cannot be held responsible for any lost or stolen property. We recommend keeping valuables with you at all times.

Accessibility

Are you child-friendly?

Yes, Norma London is a family-friendly restaurant with a dedicated kids menu and high chairs available for our younger guests. However, please note that we do not have baby-changing facilities. We aim to provide a comfortable and enjoyable dining experience for families with children.

Are there baby changing facilities available?

Unfortunately, we do not have baby-changing facilities available in the restaurant. We apologise for any inconvenience this may cause.

Are you wheelchair accessible?

Unfortunately, Norma London is not fully wheelchair accessible. We do not have step-free entry or facilities for guests with disabilities. We apologise for any inconvenience this may cause.

Additional Questions

What happens if I have a question not answered here?

If you have any additional questions, please contact our team via phone or email, and they will be happy to assist you.

How can I provide feedback about my experience at Norma London?

We value your feedback. You can provide feedback via our online feedback form on the website, or by speaking directly to a member of our team during your visit.